Rec Sports | Part-Time Position

General Statement of Duties

Facility Associates are responsible for greeting and welcoming patrons, verifying membership statuses, and enforcing facility policies. They perform cashier and inventory tasks for the sale, rental, and check-out of sports equipment and oversee towel service operations. Facility Associates aid in maintaining the care and appearance of the recreation facilities and facilitate special event operations as needed. Additionally, the work independently at the Annex of the Student Rec Center and the Omar Smith Instructional Tennis Center.

Typical Responsibilities

• • Student Rec Center & Southside Rec Center
    • Greet and welcome patrons
    • Check picture ID to ensure use by actual member and current membership
    • Answer and refer questions from patrons
    • Manage the sale, rental, and check-out of sports equipment
    • Maintain cleanliness and organization of designated work area
    • Launder and maintain towel inventory
    • Verify inventory of all rental and sales equipment
    • Oversee operation of handball/racquetball/squash court reservations
    • Serve as tour guides for patrons
    • Assist with the setup, teardown, and facilitation of Rec Sports special events
    • Damp mop indoor basketball courts and racquetball courts
    • Enforce facility policies
    • Clean handrails, tables and highly trafficked areas of Student Rec Center
    • Spot sweep and vacuum indoor and outdoor facility space
    • Maintain and organize all of Rec Sports furniture across departmental facilities, including but not limited to lobby furniture, outdoor space furniture, bleachers, goals, etc.
    • Fill out and submit daily checklists via Connect2 pertaining to the status of toilets, soap dispensers, paper towel dispensers, showers, sinks, water fountains, and hair dryers throughout all facilities and replace batteries as needed
    • Rake/blow sand back into sand volleyball courts at the Student Recreation Center and Southside Rec Center
    • Conduct routine inspections of Rec Sports facilities and report findings utilizing Connect2
    • Dispose of any trash found throughout Rec Sports indoor and outdoor facilities
    • Maintain the organization of Operations/Events storage areas
    • Wash and fold event linens
    • Other duties as assigned
  • Penberthy Rec Sports Complex & Omar Smith Instructional Tennis Center
    • Monitor tennis complex usage – completing patron check-in and hourly headcounts
    • Verify current membership status in computerized database
    • Check rental equipment in/out to participants
    • Perform hourly headcounts of courts
    • Help with upkeep of facility
    • Enforce facility policies
    • Other duties as assigned

Experience and Abilities

• • Current certification in CPR and First Aid preferred
  • American Red Cross CPR/AED for Professional Rescuers with First Aid must be obtained within 3 months of hire through Rec Sports and maintained throughout employment
  • Previous experience in customer service preferred
  • Some general facility maintenance experience preferred
  • Credit Card Terminal Training with the Business Services staff required
  • Must be a currently enrolled student

Training

• • Facility Associate Training is divided into 4 mandatory parts: Lobby & Administrative, Event Management, Equipment, and Outdoor Facilities
  • Satisfactory completion of all four training sessions is required to complete the hiring process
  • PCI-DSS Credit Card Terminal Training – 2112477

Environmental Conditions

• • Will be required to be outside in the elements during parts of shift
  • Occasionally some bending and lifting of heavy items may be required
  • Some work with cleaning chemicals may be required

Pay Scale

• • In accordance with departmental policy, a Facility Associate will start at a rate of $11/hour and is eligible for a merit raise after four months of service.

Learning Outcomes:

• 1. Provide exemplary customer service while serving as a resource for information to Rec Sports patrons.
  2. Manage facility entry by verifying patron membership through computerized database
  3. Successfully process sale, rental, and check-out procedures through computerized database
  4. Manage operations and risk over the Omar Smith Instructional Tennis Center
  5. Educate and enforce patrons on Rec Sports policies

• Thursday, Jan. 8: 5pm – 7pm
• Friday, Jan. 9: 3pm – 5pm
• Tuesday, Jan. 20: 5pm – 7pm
• Tuesday, Feb. 3: 5pm – 7pm
• Events Training: Date & Time TBD

If hired:

• You must present two original forms of identification during onboarding (ex: driver’s license, passport, Social Security card, birth certificate, I-94 form, or I-20 form). Photocopies or photos are not accepted.
• All new hires are required to obtain CPR certification through Rec Sports within six weeks of their first training session. CPR courses are provided free of charge and are paid for Rec Sports employees.