You Asked for It

Each semester, the Department performs a variety of customer satisfaction assessments to evaluate the quality of the programs/services we provide, but also allow for direct feedback from our customers. As a result of the information from these surveys, the Department made the following changes:

• The Indoor Climbing Facility incorporated Noontime Bouldering.
• Climbing routes are changed regularly.
• Instructional Classes were lengthened to 12 weeks.
• On-line registration for Texas A&M students is now available for most programs.
• Added new Group RecXercise classes each semester at times requested by customers.
• Provided stability balls on the third floor for open access outside of group classes.
• Provided disinfectant wipes for Group RecXercise classes that utilize floor mats.
• Brought new equipment into the Weight & Fitness Room, including Cybex Arc Trainers, FreeMotion training equipment and floor/ab training mats.
• To alleviate crowding in the Free Weight Area, new benches and multi-purpose racks were installed in October 2006.
• An increased emphasis has been placed on customer interaction and exercise advice from the Weight and Fitness Room staff.
• Adding concrete cart paths to the Golf Course.
• Created an IM registration table near Member Services to improve customer service.